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Cable TV Issue Resolution Underway

By Erica Schaeffer | December 1, 2020

*UPDATE (8:46 PM): Upgrades are continuing to roll out and will continue through the night. We are seeing most boxes coming back up and working after receiving the update. If you are seeing a message that says “boot error” or “server unreachable” in the morning give us a call and we will work to resolve…

Cable TV Issues in Gilbert, Roland, and Jewell

By Erica Schaeffer | November 30, 2020

As you are likely aware, we are currently experiencing issues with our TV service. Recent firmware upgrades are causing some set-top boxes to not sync. We recommend you do not reboot or power down your set-top box at this time. We have engaged our vendor and are doing everything we can to restore service promptly.…

Service Issue in Jewell

By Erica Schaeffer | October 5, 2020

Jewell customers may notice various service issues with internet and cable TV today, such as slow speeds or intermittent channel outages, caused by unknown interference or “noise” in the system. Our technicians are diligently working to identify and repair the cause of the interference. We apologize for any inconvenience and thank you for your patience…

Unplanned Service Outage in Roland

By Rica | May 20, 2020

Service in Roland is currently down after a construction crew cut the power to our equipment building. We are working to get power and your service restored as quickly as possible. Thanks for your patience!

Unplanned Outage in Roland – UPDATE

By Rica | May 20, 2020

Service in Roland has been restored. If you are still experiencing a service issue, rebooting your modem, router, and/or set top box should resolve it. If you continue to see an issue after rebooting, please call us at 515-838-2396 and we’ll get you up and running again!

Unplanned Outage in Roland – UPDATE

By Erica Schaeffer | May 20, 2020

Service in Roland has been restored. If you are still experiencing a service issue, rebooting your modem, router, and/or set-top box should resolve it. If you continue to see an issue after rebooting, please call us at 515-838-2396 and we’ll get you up and running again!

Repairs Underway in Gilbert

By Rica | April 8, 2020

Some residents in Gilbert may be without service currently. Our technicians are repairing a damaged cable and are working to restore service as soon as possible. It should take less than an hour. Thank you for your patience!

Repair Completed in Gilbert

By Rica | April 8, 2020

The damaged cable has been repaired in Gilbert. If you are still experiencing an issue reboot your modem, your wireless router, and/or your set top box and give us a call if you’re still having a problem after rebooting. Our techs will be in Gilbert this afternoon investigating other potential problem areas so some customers…

COVID-19 Precautions Being Taken For Our Protection And Yours!

By Rica | April 6, 2020

Our world has seen a lot of change in the last few weeks. So many of you have had to make major life adjustments basically overnight between school closings, transitioning to a work-from-home arrangement, or even experiencing a layoff. There’s a lot of fear and uncertainty out there surrounding these changes and we wanted to…

Service-affecting Work in Roland on 4-3-2020

By Rica | April 1, 2020

Some customers in Roland may notice short periods of service interruption between 4am-7am on 4/3/2020. For the past several months we have been working to upgrade our entire system, starting in Roland as that was the area with the greatest need. We will be making every effort to be sure that this process has as…