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Planned Outage For Roland 10/5/21

By Darcy Runestad | October 5, 2021

Roland customers will be without service (TV and Internet) tomorrow night while we perform splicing activities related to a county bridge project. We anticipate beginning no earlier than 11:00 pm and expect to be complete by 3:00 am. Staff will be monitoring progress during this time and our help desk will be available via phone…

Brief Service Interruption in Jewell – Service Restored

By Darcy Runestad | July 7, 2021

Customers in Jewell may experience interruption in service this afternoon as our techs work to fix a cable that was damaged by a tree trimming crew. We expect these interruptions to last just a short time. Thanks for your patience!   EDIT: As of 5:15pm service has been restored to all affected Jewell customers.

Broadband Grant Awarded to SMTC!

By Erica Schaeffer | March 17, 2021

We are incredibly excited to announce that we are one of the recipients of Broadband Grant Funds from the State of Iowa!  SMTC has been awarded $1,521,075.00 to be used to expand our fiber network to include more of rural Story City and rural Stratford as well as the Fraser and Ridgeport areas.  Engineering staff…

General Manager’s Update Regarding Video Outage in Gilbert, Jewell, and Roland

By Erica Schaeffer | December 8, 2020

Hello. My name is Steve Frey and I’m the General Manager at Stratford Telephone. I just wanted to take a moment to thank everyone for the patience and understanding they have demonstrated during this ongoing video outage. To provide a little background, the company that provides our Guide Data and DVR Functionality made some changes…

Cable Update for Thursday

By Erica Schaeffer | December 4, 2020

Sorry for the lack of updates throughout the day today, it’s been all hands on deck working to get boxes upgraded and deployed to homes. We continue to see boxes upgrading on their own today and we are also manually updating boxes and swapping them out for nonworking boxes. We will continue doing this as…

Cable TV Issue Update

By Erica Schaeffer | December 2, 2020

Final update for Wednesday (8:13 PM): We continue to work on a solution for any boxes that aren’t upgrading. We will need to replace any boxes that say “Boot Error” or have the “Entone” screen flashing on and off. We will begin replacing these boxes tomorrow, giving priority to customers who still have no working…

Cable TV Issue Update for Gilbert, Roland, and Jewell

By Erica Schaeffer | December 1, 2020

First off, we’d like to thank all of you for your patience.  The vast majority of customers that we’ve spoken to the last few days have been very gracious and understanding and we’re incredibly grateful for you. We have not had an issue of this scale since we launched the CompleteTV system and we have…

Cable TV Issue Resolution Underway

By Erica Schaeffer | December 1, 2020

*UPDATE (8:46 PM): Upgrades are continuing to roll out and will continue through the night. We are seeing most boxes coming back up and working after receiving the update. If you are seeing a message that says “boot error” or “server unreachable” in the morning give us a call and we will work to resolve…

Cable TV Issues in Gilbert, Roland, and Jewell

By Erica Schaeffer | November 30, 2020

As you are likely aware, we are currently experiencing issues with our TV service. Recent firmware upgrades are causing some set-top boxes to not sync. We recommend you do not reboot or power down your set-top box at this time. We have engaged our vendor and are doing everything we can to restore service promptly.…

Service Issue in Jewell

By Erica Schaeffer | October 5, 2020

Jewell customers may notice various service issues with internet and cable TV today, such as slow speeds or intermittent channel outages, caused by unknown interference or “noise” in the system. Our technicians are diligently working to identify and repair the cause of the interference. We apologize for any inconvenience and thank you for your patience…