Cable TV Issue Update for Gilbert, Roland, and Jewell
First off, we’d like to thank all of you for your patience. The vast majority of customers that we’ve spoken to the last few days have been very gracious and understanding and we’re incredibly grateful for you. We have not had an issue of this scale since we launched the CompleteTV system and we have been working diligently with our engineers and vendors to restore our service. When this issue is resolved we will be considering outage credits, however, any credit you may receive would show up on your January bill as December’s billing is already completed. We’re pleased to say that we have made great progress since last night and are getting close to a resolution. We are currently testing a new software update that is working on individual boxes in a test environment, which means we hope to have more details on service restoration for you shortly. We will be updating Facebook, our website, and calling individual customers back that we’ve spoken with this week when we have a solution. Stay tuned!