News
Sorry for the lack of updates throughout the day today, it’s been all hands on deck working to get boxes upgraded and deployed to homes. We continue to see boxes upgrading on their own today and we are also manually updating boxes and swapping them out for nonworking boxes. We will continue doing this as…
Final update for Wednesday (8:13 PM): We continue to work on a solution for any boxes that aren’t upgrading. We will need to replace any boxes that say “Boot Error” or have the “Entone” screen flashing on and off. We will begin replacing these boxes tomorrow, giving priority to customers who still have no working…
First off, we’d like to thank all of you for your patience. The vast majority of customers that we’ve spoken to the last few days have been very gracious and understanding and we’re incredibly grateful for you. We have not had an issue of this scale since we launched the CompleteTV system and we have…
*UPDATE (8:46 PM): Upgrades are continuing to roll out and will continue through the night. We are seeing most boxes coming back up and working after receiving the update. If you are seeing a message that says “boot error” or “server unreachable” in the morning give us a call and we will work to resolve…
As you are likely aware, we are currently experiencing issues with our TV service. Recent firmware upgrades are causing some set-top boxes to not sync. We recommend you do not reboot or power down your set-top box at this time. We have engaged our vendor and are doing everything we can to restore service promptly.…
Jewell customers may notice various service issues with internet and cable TV today, such as slow speeds or intermittent channel outages, caused by unknown interference or “noise” in the system. Our technicians are diligently working to identify and repair the cause of the interference. We apologize for any inconvenience and thank you for your patience…
Service in Roland is currently down after a construction crew cut the power to our equipment building. We are working to get power and your service restored as quickly as possible. Thanks for your patience!
Service in Roland has been restored. If you are still experiencing a service issue, rebooting your modem, router, and/or set top box should resolve it. If you continue to see an issue after rebooting, please call us at 515-838-2396 and we’ll get you up and running again!
Service in Roland has been restored. If you are still experiencing a service issue, rebooting your modem, router, and/or set-top box should resolve it. If you continue to see an issue after rebooting, please call us at 515-838-2396 and we’ll get you up and running again!
Some residents in Gilbert may be without service currently. Our technicians are repairing a damaged cable and are working to restore service as soon as possible. It should take less than an hour. Thank you for your patience!