News
At approximately 1pm on July 1st, 2026 a construction crew working on a bridge project near Randall did extensive damage to a Stratford Communications fiber line, resulting in service interruption for Randall and much of the surrounding rural area. Our technicians are working diligently to restore service as quickly as possible. Further updates will be…
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Update 4:30pm: Service is now restored to all Jewell customers! Earlier today a tractor travelling under one of our aerial lines snagged it and caused extensive damage. Our technicians have been working to repair it all afternoon and repairs are now complete. Please reboot any equipment that may still be affected and give us a…
Update: Power has been restored and Roland customers should have services again. If you still are seeing service issues, please reboot the affected equipment. Thank you! Original post: Customers in Roland are currently without service due to a power outage that is affecting our equipment. Alliant Energy is currently on site working to restore power, which…
Stratford Complete TV Subscribers…… A reminder that we are upgrading our cable system tonight. There will be a brief service interruption around midnight when the boxes reboot. This will likely take several minutes. Once complete, your boxes should restore. They will have a different look and some enhanced functionality than before. In many instances, the…
We will be performing network maintenance this week that may briefly impact all services. To minimize the impact to our customers, this work is being completed in a maintenance window. Work will begin Friday, 10/21 at 12:01 am. The work is not expected to take very long, but you may experience sporadic periods of connectivity…
**Update 6-22-22 5:30pm** TV Customers…We have continually worked on TV service. At this point, we are seeing set top boxes connect across the network. Customers may need to reboot boxes multiple times in order to get through the boot sequence. Once the boot sequence completes, some boxes will prompt for an IP address. That IP…
*UPDATE 9:30AM* Our techs have replaced some equipment in our office and service should now be restored to all customers. Please power cycle your equipment if your internet or cable TV is still out and give us a call if you continue to experience further issues. Thanks! Customers in Roland and Jewell may be experiencing…
Story City customers please be advised of a planned service interruption tonight. We will be performing maintenance on equipment beginning at midnight. This service interruption may affect all services but should not last longer than 15 minutes. Thank you!