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Join our team: CSR position open

By Darcy Runestad | July 3, 2024

We’re looking for just the right person to join our team as a Customer Service Representative!  Find out more here: https://stratfordtelephone.com/about/careers/

UPDATED: SERVICE RESTORED Damaged aerial cable in Jewell causing service issues on 4-25-24

By Darcy Runestad | April 25, 2024

Update 4:30pm: Service is now restored to all Jewell customers! Earlier today a tractor travelling under one of our aerial lines snagged it and caused extensive damage. Our technicians have been working to repair it all afternoon and repairs are now complete. Please reboot any equipment that may still be affected and give us a…

Power Outage in Roland 9-19-23

By Darcy Runestad | September 19, 2023

Update: Power has been restored and Roland customers should have services again. If you still are seeing service issues, please reboot the affected equipment. Thank you! Original post: Customers in Roland are currently without service due to a power outage that is affecting our equipment. Alliant Energy is currently on site working to restore power, which…

Software Update Tonight for Stratford Complete TV Customers!

By Darcy Runestad | June 12, 2023

Stratford Complete TV Subscribers…… A reminder that we are upgrading our cable system tonight. There will be a brief service interruption around midnight when the boxes reboot. This will likely take several minutes. Once complete, your boxes should restore. They will have a different look and some enhanced functionality than before. In many instances, the…

MAINTENANCE ALERT!

By Darcy Runestad | October 20, 2022

We will be performing network maintenance this week that may briefly impact all services. To minimize the impact to our customers, this work is being completed in a maintenance window. Work will begin Friday, 10/21 at 12:01 am. The work is not expected to take very long, but you may experience sporadic periods of connectivity…

Major Service Outage Alert Affecting All Customers

By Darcy Runestad | June 13, 2022

**Update 6-22-22 5:30pm** TV Customers…We have continually worked on TV service. At this point, we are seeing set top boxes connect across the network. Customers may need to reboot boxes multiple times in order to get through the boot sequence. Once the boot sequence completes, some boxes will prompt for an IP address. That IP…

Service Outage in Roland and Jewell

By Darcy Runestad | May 18, 2022

*UPDATE 9:30AM* Our techs have replaced some equipment in our office and service should now be restored to all customers. Please power cycle your equipment if your internet or cable TV is still out and give us a call if you continue to experience further issues. Thanks! Customers in Roland and Jewell may be experiencing…

Brief Service Interruption in Story City Tonight

By Darcy Runestad | February 16, 2022

Story City customers please be advised of a planned service interruption tonight. We will be performing maintenance on equipment beginning at midnight. This service interruption may affect all services but should not last longer than 15 minutes. Thank you!

Planned Outage For Roland 10/5/21

By Darcy Runestad | October 5, 2021

Roland customers will be without service (TV and Internet) tomorrow night while we perform splicing activities related to a county bridge project. We anticipate beginning no earlier than 11:00 pm and expect to be complete by 3:00 am. Staff will be monitoring progress during this time and our help desk will be available via phone…

Brief Service Interruption in Jewell – Service Restored

By Darcy Runestad | July 7, 2021

Customers in Jewell may experience interruption in service this afternoon as our techs work to fix a cable that was damaged by a tree trimming crew. We expect these interruptions to last just a short time. Thanks for your patience!   EDIT: As of 5:15pm service has been restored to all affected Jewell customers.