General Manager’s Update Regarding Video Outage in Gilbert, Jewell, and Roland

Hello. My name is Steve Frey and I’m the General Manager at Stratford Telephone. I just wanted to take a moment to thank everyone for the patience and understanding they have demonstrated during this ongoing video outage. To provide a little background, the company that provides our Guide Data and DVR Functionality made some changes […]

Cable Update for Thursday

Sorry for the lack up updates throughout the day today, it’s been all hands on deck working to get boxes upgraded and deployed to homes. We continue to see boxes upgrading on their own today and we are also manually updating boxes and swapping them out for nonworking boxes. We will continue doing this as […]

Cable TV Issue Update

Final update for Wednesday(8:13 pm):We continue to work on a solution for any boxes that aren’t upgrading. We will need to replace any boxes that say “Boot Error” or have the “Entone” screen flashing on and off. We will begin replacing these boxes tomorrow, giving priority to customers who still have no working set top […]

Cable TV Issue Resolution Underway

*UPDATE (8:46PM): Upgrades are continuing to roll out and will continue through the night. We are seeing most boxes coming back up and working after receiving the update. If you are seeing a message that says “boot error” or “server unreachable” in the morning give us a call and we will work to resolve the […]

Cable TV Issue Update for Gilbert, Roland, and Jewell

First off, we’d like to thank all of you for your patience.  The vast majority of customers that we’ve spoken to the last few days have been very gracious and understanding and we’re incredibly grateful for you. We have not had an issue of this scale since we launched the CompleteTV system and we have […]

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